Return Policy

Did something from your order just not work out for you? No problem! You could return your order within 40 days from the date your order shipped to you.

International Returns

1.Refund: Receive a refund back to your original payment method. Returns must be received within 40 days from the day your order shipped to be eligible for a refund. You will need to pay for your return cost for your return. But, there are 2 more alternatives:

2. Exchange*: Love it, but need a different size, color, or pattern? No problem! Exchange requests must be received within 40 days of the original shipment date.  We will ship the exchanged item to you for free once you update your return tracking number.

3. Store Credit + $5 Bonus: We’re sorry your order didn’t work out, so let us make things right. If your return arrives back to us within 40 days of your shipping date, you can receive a store credit for the amount of your return and a BONUS $5 credit you can use toward finding something else you’ll love. Returns can receive store credit for up to 40 days of the original shipment date.

How to Initial Your Return and Exchanges

  1. Login your account and go to MY RETURNS section. —-If you checked out as a guest, please initial your return on this page.
  2. Click REQUEST NEW RETURN and then select the order and items you want to return. (The orders which eligible for returns will be display here)
  3. Click NEXT STEP and select the Reason, Resolution of your return or exchange. And SUBMIT REQUEST.

And then click CONFIRM SHIPPING and fill-in your return tracking number so that our return department could process your refund timely.—–Please print your RMA PACKING SLIP and ship it back to our return address stated on your RMA PACKING SLIP or email.   

And then click CONFIRM SHIPPING and fill-in your return tracking number so that our return department could process your refund timely.

It takes 3–5 business days to process a return after it arrives at our distribution center. You’ll receive an email confirmation when your return is received.

To help expedite your warranty request, please provide as much detail as possible in your email. Include the order number, purchase date and description

Items Not Eligible for Refund or Store Credit:

  1. Items marked as final sale and customized items. 
  2. Free gifts or promotional items with retail value.
  3. Returns received in damaged/worn condition.
  4. Returns received after 90 days of the original order shipment date.
  5. Shipping charges, except in cases where we have made a shipping error.

Items Eligible for Store Credit Only:

Returns received by qinghers between 41 and 90 days after the original order shipment date (as printed on your packing slip). Late returns are not eligible for the $5 bonus offer. Once a return receives store credit, we are unable to reverse the request.